Outgoing Email Server, ‘Send As’ Permission for User Email Account

Outgoing Email Server, ‘Send As’ Permission for User Email Account

This is regarding –

·         Issue, Unable to send documents from Content Central, when the user’s email address in the Profile is NOT the outgoing email account.
·         There is no issue when document is sent from a user using the ‘outgoing email account’ as the user’s email address.
·         There is a Windows Event Viewer Log – “550 5.7.60 SMTP; Client does not have permissions to send as this sender”

The error log is generated “Client does not have permissions to send as this sender” when a ‘Send As’ permission is not granted for the ‘outgoing email account’ in the Email Server.

A ‘Send As’ permission must be granted/setup for the ‘Outgoing Email Account’ so that your Email Server will allow the ‘Outgoing Email Account’ to send emails for the User’s Email Account.

In Content Central, by design, the ‘Outgoing Email Account’ is used for authentication, when sending documents from Content Central.

It is also by design, that the Email Address used as the sender will be the email address linked to the User’s Profile, as it is the case when sending documents via email from Content Central. It is the User who is sending the document, and therefore his/her own email address is designed to be shown/used as the sender, with respect to the permission and protocol set in the Email Server.


BY CHARLOTTE KING

    • Related Articles

    • Outgoing Email Server in Content Central

      Outgoing Email Server Features Outgoing Email Server allows the following features in Content Central: Sending/receiving of email message notifications to your user’s email inbox Sending of documents from Content Central to recipient’s email inbox ...

    • Email Capture Job

      This applies to Content Central v7.5.6866. With Content Central, you can add documents by sending them to a monitored e‐mail address, but first you must configure an Email Capture Job. Email Capture Jobs can be configured in 'Catalog Manager' in the ...

    • User Impersonation or Substitution

      User Impersonation or Substitution Feature The User Impersonation or Substitution Feature is available from Content Central v6.5.5891.   When ‘User Impersonation or Substitution Feature’ is enabled – All internal and e-mail notifications will be ...

    • Content Central User Basics 2

      This applies to Content Central v7. Search for Documents 1. Login to Content Central URL As Admin or member of the Administrator Group. Or, as a user with SEARCH permission to the configured Catalog and Document Type. 2. Click 'Menu' >'Search' > ...

    • Content Central User Basics 1

      This applies to Content Central v7. Capture a Document Electronically Using the ‘Capture New’ Page is one of the many methods to capture or import a document file to Content Central. 1. Login to your Content Central Link (URL) - As Admin or member of ...