Outgoing Email Server, ‘Send As’ Permission for User Email Account

Outgoing Email Server, ‘Send As’ Permission for User Email Account

This is regarding –

·         Issue, Unable to send documents from Content Central, when the user’s email address in the Profile is NOT the outgoing email account.
·         There is no issue when document is sent from a user using the ‘outgoing email account’ as the user’s email address.
·         There is a Windows Event Viewer Log – “550 5.7.60 SMTP; Client does not have permissions to send as this sender”

The error log is generated “Client does not have permissions to send as this sender” when a ‘Send As’ permission is not granted for the ‘outgoing email account’ in the Email Server.

A ‘Send As’ permission must be granted/setup for the ‘Outgoing Email Account’ so that your Email Server will allow the ‘Outgoing Email Account’ to send emails for the User’s Email Account.

In Content Central, by design, the ‘Outgoing Email Account’ is used for authentication, when sending documents from Content Central.

It is also by design, that the Email Address used as the sender will be the email address linked to the User’s Profile, as it is the case when sending documents via email from Content Central. It is the User who is sending the document, and therefore his/her own email address is designed to be shown/used as the sender, with respect to the permission and protocol set in the Email Server.


BY CHARLOTTE KING

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