Capture Service in Content Central Crashes ntdll.dll

Capture Service in Content Central Crashes ntdll.dll

If the Content Central Capture Service shuts down repeatedly and you notice the following error in the Windows Logs, under Application you need to upgrade to version v7.0.6340 or later.

This affects customers that are using Qcards or custom barcodes

Faulting application name: Ademero.ContentCentral.CaptureService.exe, version: 7.0.6334.1797, time stamp: 0x590c14db
Faulting module name: ntdll.dll, version: 6.3.9600.18233, time stamp: 0x56bb4e1d
Exception code: 0xc0000374
Fault offset: 0x000e6054
Faulting process id: 0x2d18
Faulting application start time: 0x01d2ca52b1fb6088
Faulting application path: C:\Program Files (x86)\Ademero\Content Central\Ademero.ContentCentral.CaptureService.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: f12eee5b-3645-11e7-80b9-d6a5d2f86d4b
Faulting package full name:
Faulting package-relative application ID:
    • Related Articles

    • How to insert or replace a Content Central license key.

      This guide will present how to replace or insert a new Content Central License Key. These instructions are valid for all Content Central versions.  Please note that this is for on-premise solutions only. If Content Central is hosted with Ademero via ...
    • Creating a Report in Content Central

      In order to generate a Report in Content Central you must first log into Content Central with an Admin account to access the Administration section. 1. In the Administration section, go to the "Administration>Report Templates>" section, here you will ...
    • Event Viewer

      Event Viewer The Event Viewer in Content Central allows users to track actions that each user has performed while logged in to Content Central. The event log also maintains records of documents that have been captured. Access it by selecting the ...
    • Methods/Options to Capture/Upload Documents to Content Central v7

      Regardless of the Method/Option used to capture or upload documents to Content Central, documents will be saved to Content Central based on the Folder and Filename Building Configuration of the Document Type. Using Content Central Capture Page Login ...
    • Enabling forgotten password; password retrieval for Content Central document management system.

      This guide applies to Ademero's Content Central Document Management System. This guide is outlined using Content Central Version 7.5.6779. Enabling this setting allows users to see and utilize the "Forgot your password" function on your Content ...